Asynchronous Counseling

When you fill out an Asynchronous Counseling request, you send your question(s) to a counselor through our email ticketing system. A counselor will review your message and reply with answers.

The more information you provide, the faster and more accurate our response will be, since we won't need to follow-up with additional questions.

If you feel your question(s) weren't fully answered, let us know. Counselors do their best, but sometimes things can get lost in translation over email.

Please note: college requirements and policies are subject to change. All replies are advisory and informational only, and do not constitute an official determination by PCC. 

Not all questions can be fully answered through this service. Questions that need a lengthy response or are of a sensitive nature may require a counseling appointment instead. If that's the case, we'll let you know and let you know the next steps. 

Questions you CAN ask:

• Clarification of college procedures and policies
• General certificate, degree and transfer requirements and course offerings
• Course prerequisite information (or submit an asynchronous prerequisite clearance request)
• Academic renewal and repeat to count higher grade petition
• Transferability of PCC courses
• Transfer/degree checklist 
• Help submitting a degree petition
• Equivalencies for PCC Health Science requirements
• Foreign language requirement for IGETC (for UC) GE
• One semester ed plan to meet Achievement badge in LancerPoint 
  • To request a comprehensive ed plan, check if our comprehensive ed plan by email request is open.  

Asynchronous Counseling is NOT appropriate for:

• Personal or crisis counseling
• Career counseling
• Comprehensive educational plans
• Transcript evaluations for extensive credits at a non- California Community College
• Financial aid inquiries (please submit a Financial Aid support ticket)

Because of the nature of the Internet and email, we cannot guarantee full confidentiality when using this service. When asking about your student records, please use your PCC email (@go.pasadena.edu). We will only reply about student records to your PCC email address. 

To access your PCC email:

• Go to https://www.gmail.com

• Log in by entering your full "LancerPointUsername@go.pasadena.edu" address as the Gmail email.

• Gmail will automatically switch to your LancerPoint login.

• After you enter your LancerPoint login, you will be able to access your PCC email.

Not all counselors are assigned to Asynchronous Counseling by email. If you need to reach a specific counselor directly, please use our Staff Directory to send them an email.

If there's a specific Asynchronous Counseling counselor you'd like to reconnect with, please make a note of this in your request.

Our email ticketing system ensures no requests are missed. 

Check your PCC email for a message from one of our Asynchronous Counseling counselors:

• Lan, Stephanie, Linda, Barbara, Chariya, and Lily.  

You may also receive reminder emails from "PCC Help" or "PCC Counseling". These emails include a link to your support ticket, where you can check the status of your request, view all replies, and add a new comment.

Asynchronous Counseling is a service for answering academic questions by email. If you'd like to speak with a counselor directly, please speak to a staff member in the Drop-In Counseling. 

An active PCC ID# and LancerPoint account are needed to access our counseling appointment system. If you don't have an active account, please first apply to PCC first.

Yes. If you don't have access to LancerPoint or your PCC email (@go.pasadena.edu), you can still get help using our Prospective Student Asynch Counseling by Email Form and providing your unofficial transcripts.

1. Submit Prospective Student Asynch Counseling by Email Form
2. You'll receive a "Received" email notification.
3. Reply to that email with your unofficial transcript. (If printing from your college student portal, change your printer settings to save as a to PDF, or scan your transcript as a PDF).  
4. We'll do our best to assist you by email. Our counselors are able to answer most questions, but on some occasions, if your question is too complex for email, we may ask you to apply to PCC to activate your student ID# and connect you with a counselor in a counseling appointment.